Privacy Policy
Clublender, Inc. (“we” or “Clublender”) is committed to protecting your privacy and informing you about how your information is used. In order to provide you with our Service, we need to collect certain information about you, the clubs you list or rent, and your social network. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Service.
Consent
By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.
Personal Information We Collect From You
Identifying Information:
You provide us information about yourself, such as your name, age, address, email address, and password, when you register for a Member account with the Service. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through the Service. You may provide us information in User Content you post to the Service. Clublender does not collect or save any information from children 13 years of age and younger.
Payment Information:
Clublender collects your personal payment information, including information stored on outside services that you may use with Clublender, such as Stripe. By submitting your payment information and/or linking your Clublender account with an outside payment service such as Stripe, you authorize Clublender to access and use this information in order to provide you with and accept payment for the Service. This access allows us to both confirm your identity and provide you with seamless, hassle-free transactions.
Tracking Information:
Clublender reserves the right to equip rentals with tracking technology that uses Global Positioning System (GPS). GPS is a network of satellites that, when employed, may allow us to determine the location (latitude and longitude) of Clublender clubs during a reservation. This information can be transmitted to Clublender, stored, and used for a variety of important purposes. For example, we may monitor or store GPS data to assist us in enforcing our legal rights or to locate lost or stolen Clublender clubs.
Usage Information
Cookies:
Clublender sends a “cookie” to your computer or smart phone that contains an identification number that is unique to the device you are using. We use this cookie to provide you with a seamless experience, and so that we can record how our service is being used. A cookie does not collect personal information about you, but may convey to us anonymous information about how you use the web application. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
IP Address and Logins:
We log each visit to each web page on the Service. A log entry can contain information typically found in the “header” of your web browser’s request such as the browser type you used, your Internet Protocol address, and the date and time of day. We may also log your cookie’s identification number and the URL of the last site you visited. This log information is important for security, audit, quality improvement, as well as for monitoring the health of our Service.
Information:
When you use the Service, we may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your Company account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and improve our service for our users.
This site uses the Lucky Orange analytics system to help improve usability and the customer experience.
Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. To view the Lucky Orange Privacy Policy, and access their data privacy management tool, please visit Lucky Orange’s Privacy Policy page.
Clublender regularly uses Vouched identity verification software to confirm customers’ identities. Customers may be prompted to submit photographs of their faces and government-issued forms of identification through the system. Clublender does not store this photographic data on its own databases, but reserves the right to review those submissions as needed. That data will typically be removed from Vouched’s databases one month after the last day of a customer’s rental period, although Clublender reserves the right to have that data be stored for longer if it deems doing so necessary as an anti-fraud measure. You can learn more about Vouched’s use of data on Vouched’s Privacy Policy page.
How We Use Your Information
We Will Never Spam You:
We will only send you information directly related to your use of Clublender. You control when and how (e.g. email, SMS, etc.) we send most messages to you and can change these preferences by unsubscribing or emailing us at support@clublender.com.
By providing Clublender with your email address, you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send you notifications of activity on the Service to the email address you give us, in accordance with any applicable privacy settings. You can turn these notifications off or modify how often and in what form you receive them.
Clublender may send you other messages in the course of operation of our Service, such as notifications from other Users, updates about Service changes and features, and important news that may impact your use of Clublender. These communications are considered directly related to your use of Clublender, and may contain banners, ads, or promotional material. You may opt out of certain messages as permitted by your settings on the Service.
Following termination or deactivation of your Member account, Clublender may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes, or to maintain and improve the Service — for instance, for the safety of other Users, we may retain access to information about your orders. Furthermore, Clublender may retain and continue to use indefinitely all information (including User Content) contained in your communications with the Company after termination or deactivation of your Member account.
Proper Use:
Clublender support staff may review your personal information to provide the Service to you, if you request us to do so as part of a support call, to provide safety and security benefits, where it is required by law, and to maintain or diagnose issues with our Service.
How We Share Your Information
Personally Identifiable Information:
Clublender will not rent or sell your personally identifiable information to others. Clublender may share your personally identifiable information with third parties solely for the purpose of providing the Service to you. If we do this, such third parties’ use of your information will be bound by this Privacy Policy. We may store personal information in locations outside the direct control of Clublender (for instance, on servers or databases co-located with hosting providers).
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution.
Any personal information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.
Except as otherwise described in this Privacy Policy, Clublender will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms of Service, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of Clublender, our Users or others.
Sharing of Your Information with Business Partners; Expanded Service:
We may use information about you in partnership with outside companies, including through the use of their products and services, in the course of providing you with additional services related to Clublender. When you purchase, register, or otherwise express interest in a product or service offered by a third party through Clublender or sponsored on our site, you consent to our sharing your personal information with those parties. When you choose to participate in rewards programs, contests, discount offers, or other programs that involve third parties, you authorize Clublender to share your personal information with those parties. Such third parties are authorized to use information that is disclosed to them, in accordance with contracts and agreements between Clublender and third parties. In these cases we will only share the information reasonably needed to provide you with service. Information that is shared with third parties is subject to the privacy policies of those parties, which may differ from Clublender’s privacy policies. By sharing this information, you agree that Clublender is not liable or responsible for the actions or inactions of third parties.
Aggregate Information:
We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Clublender services.
Clublender may allow third-party ad servers or ad networks to serve advertisements on the Service. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on Clublender. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements between devices and to personalize the advertising content. Clublender does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks Clublender to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. The Clublender Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers. Please consult the respective privacy policies of such advertisers for more information.
How We Protect Your Information
Clublender uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information and implement your privacy settings. We cannot, however, ensure or warrant the security of any information you transmit to Clublender and you do so at your own risk. Once we receive your transmission of information, Clublender makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Clublender, at all times.
Compromise of Personal Information:
In the event that personal information is compromised as a result of a breach of security, Clublender will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.
You Control Your Information:
You can change your account information and preferences at any time by logging onto your account. You have the right to request and review information that Clublender holds about you, and the right to request changes to correct inaccuracies. When practical and possible, Clublender will make these requested changes.
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication, you can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
Age of Consent
By using the Service, you represent that you are at least 18 years of age.
Children’s Privacy
Protecting the privacy of young children is especially important. For that reason, Clublender does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register as Members. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on Clublender. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at support@clublender.com.
Links to Other Web Sites
We are not responsible for the practices employed by websites linked to or from the Service, nor the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
Notification Procedures
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Clublender in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
Changes to Our Privacy Policy
Clublender reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Changes to this Privacy Policy are effective when they are posted on this page. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.
Contact Us and Withdrawing Consent
If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to support@clublender.com.
