For your convenience, our customers’ most frequently asked questions are answered right here. Not finding what you want? Drop us a line or chat with us here on our site!
A: Yes! We’ve recently added this capability to our online booking system. Check out our selection of individual clubs (drivers or putters, for example) and subsets (iron and wedge sets, for example), and select your desired dates, just as you would with one of our full set options.
A: Every shipment of a full set includes a premium white or black and white Vessel bag (unless you specify with us that you don’t want a bag) with a towel, tees, ball marker, and divot repair tool. The tees, ball marker, and divot repair tool are yours to keep! Orders of individual clubs (an order for just a driver, for example) and subsets (just a set of irons, say) will not include a golf bag.
A: Because many of our customers have early morning tee times, we aim to deliver your clubs the afternoon or evening before your first rental date. Typically, we need to receive your order at least two business days before your round.
A: If you need equipment sooner than our online booking system allows, please call us at (323) 405-4463. We can sometimes arrange same-day pickup at our office in Los Angeles during business hours, and in certain locations we may be to deliver equipment sooner than our online booking system reflects. Please note that in certain cases we may need to use an expedited shipping option to fulfill such a request, in which case the cost of your order will increase.
A: No. Understanding that many of our customers have early morning tee times, we ensure that all orders are delivered to their destination the afternoon or evening before your first rental date. For checkout purposes, only select the dates on which you’ll be playing. For example, if you’re only playing on Saturday, select Saturday as both the start and end date when you book your clubs.
A: Yes. We can sometimes arrange same-day pickup at our office in Los Angeles during business hours. Please choose “local pickup” during checkout if you prefer this option.
A: Feel free to place your order. Please simply mention in the order notes at checkout that you don’t know whether the location can accept shipments. Once we receive your order, if our team doesn’t already know whether the location accepts shipments, we’ll contact the location directly to confirm. If they do, great! If they don’t, we’ll get back to you by the end of the next business day and will work with you to find an alternate shipping address, usually either the residence where you’re staying or a local UPS drop-off location.
A: We include a return label in a clear pouch that is adhered to the top side of the box within which we ship your order. To prepare the equipment for return, remove the return label from the pouch and cover the original shipping label with the return label. Put the clubs back into the box, replace the Velcro straps, and leave the whole package with your hotel concierge or front desk, golf course pro shop, or UPS drop-off location.
A: Yes. Your rental set can be shipped to any residential location, business, or golf course that is willing and able to receive packages. The rental set does not have to be returned from the same location to which it was shipped. For example, if you plan to play your first round at Pebble Beach and end your trip at Spyglass Hill, simply let us know in the order notes that you’d like to leave the clubs with Spyglass Hill. We also know that plans aren’t always set in stone. If you made a drop-off request within your order notes, but your plans have changed, simply call us at (323) 405-4463 or email us to arrange a different return location.
A: You can drop the clubs off at any UPS drop-off location the day after your round before that location’s cut-off time for shipment, typically between 4:30 pm and 6 pm (UPS store locator tool). In this situation, you won’t be charged for an extra day.
A: No. If your rental ends the day before a UPS holiday (for example, if July 3rd is the last day of your rental and July 4th is a holiday), you won’t be charged a fee for the late return. Once you finish your last round, leave the clubs with your hotel, golf course, or UPS drop-off location as you normally would, or, if you can’t get the clubs to a UPS drop-off location by closing time, drop the clubs off the day after the UPS-observed holiday:
– Monday, Jan. 1: New Year’s Day
– Monday, May 28: Memorial Day
– Wednesday, July 4: Independence Day
– Monday, Sept. 3: Labor Day
– Thursday, Nov. 22: Thanksgiving Day
– Tuesday, Dec. 25: Christmas Day
A: We can schedule a pickup of your equipment from most hotels. Please include in the order notes at checkout that you would like your rental set picked up from your hotel. Once you finish your last round, place the clubs in the original packaging, stick the included return label to the outside, and leave them with your hotel concierge or front desk.
A: Clublender requires all customers to complete an identity verification process for their first order by submitting a valid government-issued form of identification (license, passport, etc.) and a “selfie.” Clublender will do a face-matching evaluation of the ID and selfie. This verification process helps protect Clublender, its customers, and the community more broadly from fraudulent credit card charges.
The willingness to participate in this process is part of Clublender’s rental agreement, which must be acknowledged via checkbox before an order can be placed through the website or via verbal confirmation before an order can be placed over the phone. If a customer does not wish to complete the identity verification process but is willing, instead, to submit a deposit for the retail value of the equipment, they may contact Clublender and request to do so. The deposit will be held until the equipment is returned to one of our fulfillment centers, and will be fully or partially released back to the customer once the equipment has been inspected.
In a situation in which the customer does not successfully complete the identity verification process, and has not requested to submit and successfully submitted a deposit for the retail value of the ordered equipment, Clublender reserves the right to cancel the customer’s order. To learn more about how Clublender handles customer information, please view the “How we use your information” section on our Privacy page.
